CONTACTEZ LE SUPPORT CLIENT

416-204-0448
1-866-322-5322
support@oneconnect.ca

DEMANDE D’INFORMATIONS

COURRIEL: info@oneconnect.ca

Tutoriels

Votre téléphone physique

  • Connexion
    1. When prompted for your ID, hit the line key below ""Alpha"" so letters can be typed. ""Alpha"" will change to display ""NoAlph"".
    2. Type in the SIP address you were given when you set up the account. If you make a mistake, hit the clear line key to backspace. Typing with the keys works like a cel phone. Hit the keys multiple times quickly to cycle through letters. * The 1 key types the @ sign and the dot.
    3. Note that you must type fairly quickly or the phone will time out and you'll have to start again.
    4. When you have typed out your full SIP address including the domain, hit the line key below login.
    5. Now it will prompt you for your password. Hit the line key below NoAlph to type using numbers again. Enter your numeric password.
    6. Then press the line key below login.
    7. You will be prompted to select he location. Scroll down using the arrow keys on your phone to find your location, and hit the line key below select.
    8. Next it will ask you about timed logon. Timed logon allows an account to automatically log out of a phone after a set amount of time. If you want your account to be permanently logged into this phone, simply hit the line key below login.
    9. The phone will say ""login time permanent"". Hit the line key below OK or simply wait- this message will automatically disappear.
    10. You are now logged into the phone.
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  • Déconnection
    1. Click the line key below SERVICES.
    2. Click the number 6 on our dial pad [the screen should change to display the word ""logout"".
    3. Press the line key below SELECT.
    4. You will now be prompted for your password. Type in your numeric pass word using the keypad.
    5. When you have typed in your password, hit the line key under OUT.
    6. You are now logged out of the phone.
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  • Faire des appels
    Lift the Handset to make a call using the primary line. Enter the phone number on the dial pad. Press the Send softkey or wait for the phone to automatically place the call.
  • Prise d’appels
    Answer a ringing call by lifting the Handset , or pressing the Handsfree or Line button.
  • Transfert d’appels
    Press the Trnsfr softkey. Dial the phone number or extension where you wish to send the call. The display will prompt you to select whether you want to consult with the called party. Select Yes or No and follow the display prompts to complete the transfer. The display will confirm if the transfer was successful or if it failed. If the transfer failed, press the Line button to reconnect the call.
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  • Faire des appels-conférences
    Call the first party. Press the Call softkey to place the existing call on hold. Dial the telephone number of the next participant and press the Send softkey. Press the Join softkey to connect all of the participants to the conference.
  • Enregistrement d’un message d’accueil
    To record your Personal Greeting (your primary greeting), go into the voicemail system, press 4 from the Main Menu for Mailbox Options , then press 3 for Greeting Options . Press 1 to select your Personal Greeting and press 5 to begin recording. At the end of your recording press the # to stop. Press 2 to review the greeting. Press 1 to make this greeting your active greeting.
  • Récupération de vos messages vocaux à partir d’un téléphone i2002 ou i2004
    Please note that until you set up your Personal Greeting, your System Greeting will be used.
  • Écoute des messages vocaux
    Press 1 from the Main Menu to play your messages. To bypass the call details at the beginning of a message press #. Your options during or after playing a message are press 7 to Delete the message; press 9 to Save the message; or press 0 for More Options .
  • Changement du NIP de votre messagerie vocale
    Call your voicemail. From the Main Menu , press 4 for Mailbox Options , then press 1 to Change PIN and follow the prompts.
  • Prise de messages de votre messagerie vocale lorsque vous appelez de l’extérieur du bureau
    Dial your voicemail retreival number. To get this number, log in to personal agent at  https://personalagent.oneconnect.ca then go to preferences >> Services >> Unified Communications >> Over view.
  • Appel mis en garde
    YOU:   Press ACTION > PARK CALL > PARK > write down call retrieval ID ..
    PERSON IN THE BACK:  press SERVICES > press Retrieve Parked Call > type in ID > press ok > pick up phone
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Votre PC client

  • Connexion
    Download PDF

    Open PC Client by double-clicking the PC Client icon on your desktop. Select Login from the PC Client main menu. Enter your User Name and Password when prompted and select the current Location you are working from. You also have the option at this point to have your password remembered and/or be signed in automatically to your PC Client. Click OK .
  • Faire des appels
    Click the Make A Call button in the main toolbar to open a Make A Call window. Enter a telephone number using the screen dial pad or the number pad on your keyboard (do not use any dashes or other punctuation when entering the number); or type in a SIP address; or select a telephone number or address using the Recent or Directory buttons. Click Make Phone Call .
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  • Répondre à des appels
    To answer a call, click the Answer button in the Conversation window that appears on your screen. To end a call, click the Hang Up button.
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  • Transférer des appels
    In the Conversation window click on transfer. By clicking on this icon your call will be sent to another user (you will enter the telephone number, extension or SIP address of where you wish to transfer the call to). The transfer can be unattended (blind transfer) or attended (consult transfer).
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  • Faire des appels-conférences
    In the conversation window, click 'conference'. This icon places the call on hold (if it is not already held) and opens a Make A Call window that allows you to originate another call. Once that new call is answered the Conference button becomes a Join button that allows you to join the new call and the held call into a single conference call.
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  • Affichage du journal d’appels
    1. Click on the Call Logs icon.
    2. Inbox lists all the calls you've received. You can right click these entries to call the user, or add them to your directory.
    3. Outbox are all the calls you've made. Similarly, you can right click these entries to call them again, or add them to your directory.
    4. The Save Call Logs button allows you to save all your logs as a TXT file.
    5. To delete an entry from your Inbox or Outbox, simply highlight it and click the Delete Entry button.
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  • Ajout d’amis ou de groupes au répertoire
    1. Click the Directory icon.
    2. To add a group, click the Edit Groups Icon. A window will pop up called GROUPS. Double-click the text, and type in the name of your new group.
    3. Click CLOSE on this popup.
    4. To add friends, click the Directory icon. Under the "Look In" text, select Global Address Book.
    5. In the "Search For" field, type in the first few letters of the person's name. This will automatically list all users beginning with those letters [e.g., searching "joh" will list John, Johanna, etc].
    6. From the list that appeared, select the user you'd like to add as a friend, and click the Add Contact button.
    7. Their details will popup. At the bottom of this box, select the group and click SAVE.
    8. This person is now on your friends list.
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  • Modification de votre statut
    1. Your status or "presence" is displayed underneath your name.
    2. To change it simply click the dropdown menu and select your status.
    3. To create a custom status, click New Note in the aforementioned dropdown. In the window that pops up, type a brief note and select your state and then click OK.
    4. To modify the time it takes for your status to automatically change when you're idle, click Tools > Preferences > Presence. Select "Report when inactive" and change the timeframe.
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  • Message instantané
    1. Click the Friends Online button [if you don't see a user list appear, you must first add friends to your directory].
    2. You can instant message with anybody on your friends list.
    3. To tell the status of your friend, look at the icon to the left of their name. A green dot means they're available for contact.
    4. To begin an instant message conversation, right click the user and select "Send Instant Message".
    5. Type your message and click SEND.
    6. You can also share files, whiteboard, WebPages, or clipboard contents by clicking the SHARE icon.
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  • Configuration de la messagerie vocale
    Click the Voicemail button in the Status Button toolbar to open the voicemail system window. Click the Play button to hear your messages. Please note that the voicemail preferences and commands must be set up first in your PC Client Preferences (see the PC Client guide under Manuals for more information).
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  • Windows 7 VPN Tutorial
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  • Windows XP VPN Tutorial
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Votre agent personnel

  • Déconnexion
    1. Log into Personal Agent using the SIP address [username] and password you were given when you set up the account.
    2. Click on the Preferences icon.
    3. In the file tree, click 200x, then the LOGOUT link.
    4. You will see all the devices you're currently logged into displayed in the right hand pane.
    5. Click the LOG ME OUT link.
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  • Ajout d’amis ou de groupes au répertoire
    1. Log into Personal Agent using the SIP address [username] and password you were given when you set up the account.
    2. Click the Directory icon at the top of the screen.
    3. Click the Groups icon to add a new group. Name your Group, and click ADD.
    4. Click Directory icon again to start adding friends.
    5. Under the SEARCH field, select Global Address Book.
    6. Under the FOR field, select NAME, and enter the first few letters of the person's name, followed by the asterisk [*].
    7. Click SEARCH.
    8. Select the checkbox of those you want to add, and click the ADD button.
    9. Select the Groups you'd like to add them to and click OK.
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  • Redirection de la messagerie vocale vers le courriel
    1. Log into Personal Agent using the SIP address [username] and password you were given when you set up the account.
    2. Only IP Enterprise and IP Office Plus accounts can use this service.
    3. Click Preferences > Services > Unified Communications > Greetings > Greeting Settings
    4. In the right hand pane, you'll see the available greetings.
    5. Click the MODIFY link on whichever greeting you're currently using.
    6. Enter the email address to which you'd like voicemail messages forwarded and hit SAVE.
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  • Renvoi d’appels
    1. Log into Personal Agent using the SIP address [username] and password you were given when you set up the account.
    2. Only IP Enterprise accounts can use this service.
    3. Click the Routs Icon and then New. Click the When a Call is Received checkbox, and then NEXT.
    4. Conditions are people affected by this rout. If all callers should be affected, simply click NEXT.
    5. Click Ring My Devices, and then the ""These Numbers First"" link.
    6. Select the ""Ring these numbers"" checkbox and select "forever" .
    7. Under TYPE, select ""Other"" and type in the number you'd like to call forward to. Click OK and then Click NEXT to continue building the rout.
    8. Exceptions are people who aren't affected by this rout. If there are no exceptions, simply click NEXT.
    9. Click Make Rout Active checkbox and name your rout.
    10. Click SAVE.
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  • Sonnerie sur plusieurs téléphones
    1. Log into Personal Agent using the SIP address [username] and password you were given when you set up the account.
    2. Only IP Enterprise accounts can use this service.
    3. Click the Routs Icon and then New. Click the When a Call is Received checkbox, and then NEXT.
    4. Conditions are people affected by this rout. If all callers should be affected, simply click NEXT.
    5. Click Ring My Devices, and then the ""These Numbers First"" link.
    6. Select the ""Ring these numbers"" checkbox and select the number of rings from the drop-down menu.
    7. Under TYPE, select ""My Client"" to ring your account and then hit OK.
    8. In the previous menu, click the checkbox for ring ""These Numbers Second"" and click the ""These Numbers"" link.
    9. Select the ""Ring these numbers"" checkbox and select the number of rings from the drop-down menu.
    10. Under TYPE, select ""Other"" and type in a phone number to ring an outside line [like a cel phone].
    11. Click OK.
    12. If you want the call to return to your SIP account, click the ""If no answer then send to voicemail"" checkbox, and select your greeting.
    13. Click NEXT.
    14. Exceptions are people who aren't affected by this rout. If there are no exceptions, simply click NEXT.
    15. Click Make Rout Active checkbox and name your rout.
    16. Click SAVE.
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  • Configuration de clés de transfert durant l’écoute d’un message vocal
    1. Log into Personal Agent using the SIP address [username] and password you were given when you set up the account.
    2. Only IP Enterprise or IP Office Plus accounts can use this service.
    3. Click Preferences > Services > Unified Communications > Greetings > Greeting Settings
    4. In the right hand pane, you'll see the available greetings.
    5. Click the MODIFY link on whichever greeting you're currently using.
    6. Key transfers allow a caller to press keys during your voicemail message. Your options are to let them press 1, 2 or 3.
    7. Beside your desired option, enter the phone number to which you'd like to transfer.
    8. Hit SAVE.

    Note: This number option will only be active for the greeting you just built it on- if you want it to work when other greetings are active, you have to also input it [as shown above] for those greetings.

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  • Envoi de messages vocaux à plusieurs courriels
    1. Log into Personal Agent using the SIP address [username] and password you were given when you set up the account.
    2. Only IP Enterprise and IP Office Plus accounts can use this service.
    3. Click Preferences > Services > Unified Communications > Greetings > Greeting Settings
    4. In the right hand pane, you'll see the available greetings.
    5. Click the MODIFY link on whichever greeting you're currently using.
    6. Enter the email address to which you'd like voicemail messages forwarded and hit SAVE.
    7. Click Greeting Settings again to display your available greetings.
    8. Click the MODIFY link on a different greeting [for example, Custom #3].
    9. Select a different email address from the first, and type it in.
    10. Now voicemails left when Custom #3 greeting is active will be forwarded to a different email than when your first greeting was active.
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  • Configuration de l’heure actuelle
    1. Log into Personal Agent using the SIP address [username] and password you were given when you set up the account.
    2. Only IP Enterprise accounts can use this service.
    3. Click the Routs Icon and then New. Click the When a Call is Received checkbox, and then NEXT.
    4. Here are your conditions. Click the checkbox for "received in specific day/time ranges" and then click the link.
    5. Click the My Office Hours checkbox and then the MODIFY button to change the times.
    6. Click the CLEAR ALL button to start from scratch.
    7. Select your office hours by clicking the checkboxes of the weekdays, and then selecting your open hours from the dropdown menu to the right.
    8. Click the ADD TIME button.
    9. Scroll down to the bottom of the popup and click SAVE.
    10. Click the checkbox to activate My Office Hours and then click SAVE again.
    11. Continue to build the rout by clicking NEXT.
    12. Click Ring My Devices, and then the ""These Numbers First"" link.
    13. Select the ""Ring these numbers"" checkbox and select the number of rings from the drop-down menu.
    14. Under TYPE, select ""My Client"" to ring your account and then hit OK.
    15. Click NEXT. Exceptions are people who aren't affected by this rout. If there are no exceptions, simply click NEXT.
    16. Click Make Rout Active checkbox and name your rout.
    17. Click SAVE.
    18. Now build the After Hours rout: click the Routs Icon and then New. Click the When a Call is Received checkbox, and then NEXT.
    19. Here are your conditions. Click the checkbox for "received in specific day/time ranges" and then click the link.
    20. Click the Nights and Weekends checkbox and then the MODIFY button to change the times.
    21. Click the CLEAR ALL button to start from scratch.
    22. The After Hours time ranges should be the opposite of your open hours.
    23. To fill an entire day, the weekend for example, select the check box beside Saturday and Sunday, and under FROM Time enter 12AM and under TO Time under 12AM.
    24. Click the ADD TIME button.
    25. Unclick Saturday and Sunday and click the checkboxes for your weekdays.
    26. For the first part of the day, under FROM time, put 12AM. Under TO time, Select your opening hour.
    27. Click the Add Time button.
    28. For the second part of the day, under FROM time select your closing time [example: 5PM] and under TO Time, select 12AM.
    29. Click the Add Time button.
    30. Scroll down and hit SAVE.
    31. Select the Nights and Weekends checkbox and click SAVE again.
    32. Continue to build the rout by clicking NEXT.
    33. Since this is an afterhours rout, let's send the caller straight to voicemail.
    34. In the Actions window, select the button for Send Straight to Voicemail, and choose a greeting from the drop-down menu.
    35. Click NEXT. Exceptions are people who aren't affected by this rout. If there are no exceptions, simply click NEXT.
    36. Click Make Rout Active checkbox and name your rout.
    37. Click SAVE.
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Conférences

  • Démarrage d’une audioconférence
    1. Go to the conferencing service center. [www.oneconnect.ca/conferencingcss]
    2. On the login screen, select the moderator button ; click submit.
    3. Enter your access code and use your moderator code as the password.
    4. In the page that loads, go to documentation. Click on touch tone commands. This is a list of commands that can be used during an audio conference [recording calls, muting line, etc].
    5. Go back to the conferencing centre page and click administration > account summary. Here you will see your access codes and conferencing bridge numbers.
    6. To begin an audio conference, give the access code and bridge number to the participants you would like to join.
    7. When it is time to begin your conference, dial your conferencing bridge number. When it connects, you will hear 'welcome to the OneConnect conferencing centre. Please enter your access code followed by the pound sign'. Using the telephone's key pad, enter your access code followed by #. You will then hear 'if you are the moderator, please press star'. Press the * key, then enter moderator code followed by the pound key.
    8. Your conference will now be started.
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  • Ajout d’un modérateur
    1. Go to conferencing service center. [www.oneconnect.ca/conferencingcss]
    2. Log in as the administrator, and click the administration link in the menu to the left hand side.
    3. Fill in your moderator's details [name, department, address].
    4. Below this, the access codes for the moderator will already be visible. Note them to give to your moderator.
    5. Click submit at the bottom of the screen. On the next screen, click 'send a welcome kit'. This sends an email to your moderator, including web addresses and their login information.
    6. Click submit: your moderator is now created.
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  • Outil pour conférence web
    1. Go to the web conferencing portal [www.oneconnect.ca/webpro] and login.
    2. Click the green play button in the upper left hand corner to start your conference.
    3. You will be prompted to enter your email address to receive a report once the conference is over. This prompt also lists the join URL [the web address you give the other people who should join the conference].
    4. To add audio to the conference, simply have your participants dial into an audio conference bridge as well as visiting your web conference.
    5. To share a document in the web conference, click the 'Publish' icon at the top of the screen. Click browse and select the document you'd like to share.
    6. To end the web conference, click the 'Log Out' icon at the top of the screen.
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  • Enregistrement d’une audioconférence
    1. Start an audio conference by dialing into a conference bridge using your telephone. Enter your access code and moderator code to control the conference as a moderator. Only a moderator can record an audio conference.
    2. Once you're placed in the conference, select *4 to start recording.
    3. The conference will be recorded until you end the session or hit *4 again.
    4. To retrieve your recording, go to conferencing service center. [www.oneconnect.ca/conferencingcss]. Log in by selecting the moderator button and typing in your access code following by the moderator code as the password.
    5. In the self-serve portal, under tools, select instant replay call download. The page will display a list of all recorded conferences.
    6. To download one, click the download link, and save the WAV file to your desktop.
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  • Vue d’ensemble du portail client
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Centre d’appel